USER EXPERIENCE IN VARIOUS SETTINGS
| Title | 1. User Experience in Product Design and Workspace of the Future – Dell’s Way Kc Yongk |
| Date/Time | Tuesday, 02 December 2014 / 13:40 |
The PC industry is confronted with unprecedented change. Users today have vastly different needs compared to two years ago. This forces the industry to question the use and role of PC products to the user which has become increasingly a huge challenge. We will share Dell’s key philosophy in User Experience design, in particular how Dell adopts an end–to–end approach and positions itself as a leader in customer–focus design. We will highlight Dell’s dedication in User Experience design across its suite of numerous award winning computing products. Also, we will give examples of how Dell strives to connect emotionally with users. Moreover, we will present Dell’s Smart Desk concept of the “Workspace of the future” which aims to revolutionize the office workspace.
KC Yong is the Lead User Experience Designer at Dell in Singapore. He has over 10 years of design experience in both Consumer and Commercial products. By combining his expertise in Human Factors, Ergonomics and Interface Design for both software and hardware, he has designed and developed several best-in-class human interfaces. His passion for design has translated to numerous prestigious awards, including the International Design Excellence Award, Singapore President Design Award, Good Design Award and iF Design Award. Prior to Dell, KC was at Creative Technology and Defence Science Organization (DSO).
| Title | 2. User Experience in Product Design – Dell Interactive Projectors in Education Joyce Lu |
| Date/Time | Tuesday, 02 December 2014 / 14:00 |
“Standing in front of the class and lecturing all day isn’t the most effective. The way kids absorb information has changed. Now they are more likely to make use of video technology or the internet, instead of turning to books for exploration on a topic.” – High School Teacher.
The prevalence of technology and digital content is driving a change in tools used in classroom for teaching and learning. What does this mean for technology providers? We will share a recent user research project conducted to understand the usage experience of Dell products in a US High School which recently embarked to shift to a digital curriculum. User needs and gaps to be addressed were identified with a multi-phase research approach. The project illustrates a human-centered approach to problem solving in product design for Dell projectors.
Joyce Lu is the User Experience Lead for Dell Projectors, focusing on technology enablers for collaboration, communication and creation in classroom and office space. Joining the UX team in Dell Singapore upon graduation in 2010 has introduced her to the field of UX and she has been a practitioner since. She believes in making sense out of what’s observed, seen, and heard, translating insights into solution that is essential, desirable and elegant for people.
| Title | 3. User Design for Wellness David Wortley |
| Date/Time | Tuesday, 02 December 2014 / 14:20 |
Health and wellness are critical issues in today’s society in which modern lifestyles are contributing to serious global health problems such as obesity, diabetes, cancer, cardiovascular disease and dementia. It is arguable that the technologies which provide instant access to our daily needs are a major contributing factor to these problems by encouraging bad habits in exercise and diet. There are signs that these same technologies offer the solution to these problems if they can be harnessed by design and usage strategies which re-direct behaviours and habits towards better and more sustainable lifestyles.
David Wortley is a Senior Consulting Fellow at Universiti Putra Malaysia on a 3 year project whose aims include the use of enabling technologies to transform health and wellness within Malaysia through a new Living Lab initiative which bridges academia and industrial partners. Central to the success of this initiative will be citizen engagement in and usage of enabling technologies that support social and economic regeneration.
| Title | 4. Elderly User Experience in Serious Games – LILY’s Approach Chunyan Miao, |
| Date/Time | Tuesday, 02 December 2014 / 14:40 |
In a rapidly aging world, age-friendly technologies hold great promises for improving elderly’s lives. Developing such technologies is at the core of LILY’s mission. As part of our work, we have developed a series of motion-sensing based serious games to support seniors’ wellness through physical and cognitive exercises. Developing these types of games presents many challenges, including how to embed the physical and cognitive elements in the game, how to create a rewarding experience to motivate the elderly, how to adapt the game to account for varying levels of ability and experience, and more. Lotus Valley, a prospective memory training game that uses the Leap Motion technology, will be used to illustrate how these challenges can be addressed when designing an elderly-friendly serious game.
Dr. Jaclyn, Chunyan Miao is an Associate Professor in the School of Computer Engineering at Nanyang Technological University (NTU). Her research focus is on infusing intelligent agents into interactive new media (virtual, mixed, mobile and pervasive media) to create novel experiences and dimensions in game design, interactive narrative and other real world agent systems.
| Title | 5. User-centred Design for Clinical Handover Yang Xi, Jessie |
| Date/Time | Tuesday, 02 December 2014 / 15:00 |
The continuity of patient care and limited resident working hours routinize the handover of patients between doctors. Although the pivotal role is to ensure quality of patient care, clinical handovers were found to be vulnerable episodes that contribute to near misses, adverse events and waste of healthcare resources. Handovers can be conceptualized as a three-phase process, namely pre-handover, handover communication, and post-handover. Handover protocols and tools at each process should be designed to suit the needs of the medical doctors. We will present 3 studies that led to development of user-centred design guidelines.
Yang Xi, Jessie is an SUTD-MIT postdoctoral fellow at Singapore University of Technology and Design (SUTD) and Massachusetts Institute of Technology (MIT). She earned a PhD in Human Factors Engineering from Nanyang Technological University, Singapore in 2014. Previously she worked as User Experience designer at Dell Singapore.