Proceedings of the

The 33rd European Safety and Reliability Conference (ESREL 2023)
3 – 8 September 2023, Southampton, UK

Real-Time Data-Driven Utilization Affecting Business Processes on the Operation and Maintenance of Power Generation

Moch Padang Dirgantaraa, Herry Nugrahab, Dheka Bhakti Krisnamurti Winarnoc and Rochamukti Rizcanovad

PT PLN (Persero), Indonesia.


The usage of operation technology, internet technology and the inclusion of vast amount of data generated in business processes are increased and it might generate many benefits for almost all field of organizations. On the other hand, the realization of these benefits might be difficult if organizations are not able to handle and interpret these vast amounts of data. The purpose of this paper is to study how operation technology, internet technology and vast amount of data utilizations affect business processes in organization which operates and maintains power generation.

In this study the authors analyze the business processes of operating a 14 GW power plant located separately in more than 25 locations in Indonesia owned by PT. Indonesia Power. The development of Reliability and Efficiency Optimization Centers (REOC), a centralized system based on IT/OT and real-time data to analyze power plant reliability and efficiency, is investigated as a case study.

The results of the study show that business processes in the operation and maintenance (O&M) organization of power plants in governance, capabilities, organization, and workflow standardization can change. The new ability to be able to interpret changes must also be adapted by the organization.

Organizational transformation due to the use of IT/OT and real-time data driven has implications in the areas of decision making, improving power plant performance, and reducing operating and maintenance costs.

According to its findings, this paper shows decision making that affecting business processes in Asset Management System from the Asset Business Process itself, Asset Technology side and Asset People side in the context of power plant O&M organizations. Moreover, such organizational transformation can be adopted and applied to similar power plant O&M organizations.

Keywords: Real-time, Data-driven, Operation technology, Internet technology, Decision-making processes, Power Generation, Operation & Maintenance.

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