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doi:10.3850/978-981-08-7920-4_S3-I004-cd
Process-Oriented and Effect-Oriented Management
of Operational Street Maintenance
L. Koller and Gerhard Girmscheid
Department of Civil, Environmental and Geomatic Engineering, Institute of Construction and
Infrastructure Management, ETH Zurich, Zurich, Switzerland.
ABSTRACT
Communities, Swiss Cantons and Federal Authorities of Switzerland are trying to improve
the efficiency of their operational street maintenance. In cooperation with the Swiss Federal
Roads Authority (ASTRA), the Chair of Construction Process and Enterprise Management at
the Institute of Construction and Infrastructure Management at ETH Zurich is developing an
inter-municipal street maintenance model for public street owners in built-up areas. It serves as
a decision-making basis for inter-municipal cooperation with the aim of significantly improving
effectiveness and efficiency in street maintenance by using economies of scale. To determine
the state of practice in terms of performance and operational street maintenance costs, it is
necessary to qualitatively and quantitatively evaluate the efficiency improvement potential in
the participatingmunicipalities. This paper aims to describe the principles of performance calculation
of operational street maintenance tasks to identify performance indicators. Performance
appraisals can be derived from this basis, and optimization potentials identified. Pooling the
operational street maintenance tasks in an inter-municipal cooperation is expected to produce
various operational and organizational advantages that will increase efficiency and reduce cost.
Keywords:Inter-municipal operational street maintenance, Cost and performance analysis,
Increased efficiency and Performance indicators.
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