doi:10.3850/978-981-08-7920-4_S1-Q01-cd

ABSTRACT

The construction industry has been experiencing rapid advancements, and — due to high competition — the delivery of facilities that can be viewed as “successful” by their prospective users has become vital for the survival of different project participants’ organizations. This paper addresses the conceptualization of the relationship between project management success (PMS) and product (facility) success (PS), as viewed from the perspectives of different project participants; mainly, owner/developer, design consultant, contractor, end user, facility manager and general public. The examination of this potential relationship was conceptually performed along a number of PMS factors, on one hand, and a set of PS indicators, on the other. It was concluded that “quality”, being a prime PMS factor, seems to have the strongest relation with the considered PS indicators. Indeed, quality has subsequently been shown to be the only project management factor that survives the expiry of the project phase to become a platform measure upon which the success of the facility may be judged. It is further described how quality manifests itself in the majority of the facility success indicators. A framework for evaluating the identified quality descriptors during the design and other stages of the project phase has been proposed, and the roles ideally expected to be performed in respect of observing these descriptors by the various project participants, along with their timings, have been highlighted.

Keywords: Project management, Success, Project/product/facility success, Project participants’ perspectives and roles, Project success evaluation method, Quality descriptors.

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