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doi:10.3850/978-981-08-7156-7_P046
Better Results through Continuous Improvement by using EFQM Model – Case Aalto University Lifelong Learning Institute Dipoli
Petri Lyytikäinena and Kirsti Miettinen
Aalto University, School of Science and Technology, Lifelong Learning Institute Dipoli, Espoo, Finland.
apetri.lyytikainen@dipoli.tkk.fi
ABSTRACT
In order to improve the business results of a CEE Centre, one needs to investigate very profoundly its activities. To be able to do this a model and framework to carry out selfassessment and follow up improvement actions and their impacts is needed. Aalto University School of Science and Technology, Lifelong Learning Institute Dipoli (TKK Dipoli) has been using a DAETE - EFQM based model. The model includes tools for self-assessment, for benchmarking and for documenting and sharing best practices. The model and tools have brought a valuable framework for managing improvement activities of the Centre.
Keywords: Quality assessment, CEE management, Continuous improvement, International collaboration.
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