This paper proposed a framework to develop Key Performance Indicator (KPI) for measuring ICT service quality (ICTSQ). In this decade, the importance of ICT cannot be denied in every stage of work by individuals, businesses or organizations. Hence, services for ICT become critical activities that need to measure from time to time to ensure the quality and advantages of ICT usage. It was proven since many researches in the concern of service quality areas including ICTSQ had discussed about the assessment, measurement and improvement of services by proposing models or frameworks to improve the service quality. However, there is still a lack of providing a quantifiable approach to measure the ICTSQ since most of the previous researches had only focused on the initial stage of service quality and ICTSQ measurement. So far, most of them had only concern on analyzing and identifying various factors and attributes of service quality based on the particular context involved. Due to this problem, it has come to the significance of this study to develop relevance KPIs for measuring ICTSQ. This paper proposed a development of KPI as a quality measurement approach for ICT services (ICTS). KPI is suggested as well as the latest and effective measureable approach for measuring performance in many aspects and contexts including in the aspect of ICT. For measuring purposes, this study reviewed the ICTS scope and ICTSQ factors based on the context involved. The investigation is done within the context of Malaysian Universities (MUs). Interviews and surveys to ICTS stakeholders are conducted within the context to gather the empirical data. The KPI development framework is hoped to give ideas and guidelines for ICTSQ measurement.