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<doi>10.3850/S179392402013001981</doi>
<article-title>Infusing Disaster Management Through Social Marketing:
A Case Study of New Delhi, India</article-title>
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<author>Lakshita Boora<sup>1</sup> and Gordhan K. Saini<sup>2</sup></author>

<author-citation>Boora Lakshita, Saini Gordhan K.</author-citation>



<aff><sup>1</sup>Jamsetji Tata Centre for Disaster Management, Tata Institute of Social Sciences,
Mumbai-400 088, Maharashtra, India.</aff>

<email><a href="mailto:lakshita.boora@gmail.com">lakshita.boora@gmail.com</a></email>

<aff><sup>2</sup>School of Management and Labour Studies, Tata Institute of Social Sciences,
Mumbai-400 088, Maharashtra, India.</aff>

<email><a href="mailto:gksaini81@gmail.com, gksaini@tiss.edu">gksaini81@gmail.com, gksaini@tiss.edu</a></email>

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<title>ABSTRACT</title>
<p>This paper attempts to understand disaster preparedness and management through social
marketing framework. Disaster management as a field in India has gone through a paradigm
shift from response to preparedness. However, there is a lack of basic understanding among
the people about the value of their individual contributions that can increase the likelihood
of positive outcomes post-disaster in the community. Social marketing tries to solve this
problem by influencing target audience behaviour through effective messages to each target
group that encourages a culture of disaster preparedness among them. The research shows
that social marketing is a pragmatic tool for effective communication of disaster awareness
and preparedness. Disaster management programmes can be more effective if they are
customised as per the target audience and marketed using social marketing tools.</p>

<p><italic>Keywords: </italic>Social marketing, Disaster preparedness, Target audience, Behaviour change.</p>
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